Course Outline: -

Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM) and the IATA Passenger Services Conference Resolutions Manual (PSCRM)

Airline Passenger Service Employees
Ground Handling Agents’ passenger services employees
Airport operators’ employees providing passenger services
Anyone wishing to start a career as an Airport Passenger Service Agent

Key Topics : -

Introduction to airport and airline operations

Computer Reservations (CRS) and Departure Control Systems (DCS) functions
Passenger and Baggage check-in procedures (airport and off-site)
Conditions of passenger and baggage carriage, boarding procedures, and flight close-out messaging.
Dangerous Goods regulations awareness for passenger service agents
Managing passenger interactions
Aviation security procedures for passenger and baggage transport
Enhanced passenger facilitation, latest innovations, and career opportunities.

Course Objectives

Upon completing the course, you will acquire the following core skills:

Understand how airlines and airports operate in relation to the provision of passenger services
Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.
Interpret the respective regulatory requirements related to passenger and baggage transport
Understand how computer reservations and departure control systems operate
Learn about the latest technological innovations in passenger services

Course Content
Module: 1 Introduction to Airport and Airline Ground Operations
Module: 2 Computer Reservations and Departure Control System Functions
Module: 3 Check-In Procedures for Passengers and their Baggage (Airport and Off-site)
Module: 4 Conditions of Carriage, Boarding Procedures and Close-Out Messaging
Module: 5 Dangerous Goods Regulations
Module: 6 Managing Passenger Interactions
Module: 7 Aviation Security Requirements for Passenger and Baggage
Module: 8 Enhanced Passenger Facilitation
Module: 9 Future of the Industry

Career & Job Opportunities

Airline Passenger Service
Ground Handling Agents’ passenger service
As an Airport Operators employee providing passenger services
Anyone wishing to start a career as a Passenger Service Agent

CONTANT : - 0568723609
ALTERNATE : - 0505234950
ADDRESS : - 101,Faisal Building 2 , Beside Nesto Hypermarket,King Faisal Road
Corniche St - King Faisal Road (Al Qasimia ) - Sharjah
WEBSITE : - www.makhariainstitute.com
EMAIL - info@makhariainstitute@gmail.com
LOCATION : - Ajman, Sharjah, and Dubai