Price:
AED 1,600
Contact
0504860431
Created by
Zabeel International Institute of Management & Technology
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Company Name
Zabeel International Institute of Management and Technology
Tel
971503068426
Mobile
971505258501
Description
Customer service skills training course introduces delegates to the core principles of customer services. Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in business or organisation therefore needs to know the principals of effective customer service skills. Knowing how to deal with customers in difficult situations, how to response to their requests or concerns or simply providing a positive and memorable experience for your clients helps you and your company to rise above the competition. Customer service is a skill which can be learned and mastered through practice and persistence.
By employing the gained skills and adopting the learned right attitude the delegates will be able to handle the vast majority of customer interactions with ease no matter how unusual or complicated they are.
The focus of the course is to teach handling customer service scenarios through a variety of examples as this is the quickest way that delegates learn. Examples are provided for many environments such as retail, face-to-face customer service, help-desk, client meetings, call centre support, medical support and so on. Delegates also explore a number of methods to handle customer complaints, learn how to say ‘no’ and discover how to tackle different challenges professionally.
In addition, related communication skills are also covered. Topics such as body language, correctly structuring sentences for maximum effect and communicating on the phone are discussed and best practices are shown.
By employing the gained skills and adopting the learned right attitude the delegates will be able to handle the vast majority of customer interactions with ease no matter how unusual or complicated they are.
The focus of the course is to teach handling customer service scenarios through a variety of examples as this is the quickest way that delegates learn. Examples are provided for many environments such as retail, face-to-face customer service, help-desk, client meetings, call centre support, medical support and so on. Delegates also explore a number of methods to handle customer complaints, learn how to say ‘no’ and discover how to tackle different challenges professionally.
In addition, related communication skills are also covered. Topics such as body language, correctly structuring sentences for maximum effect and communicating on the phone are discussed and best practices are shown.
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Location
Bur Dubai, Dubai
Al Khallafi Building, Suite # M-12 Between RAK Bank and Day to Day Sheikh Khalifa Bin Zayed Street Burjuman, Dubai, UAE (Burjuman Metro Exit – one)
Al Khallafi Building, Suite # M-12 Between RAK Bank and Day to Day Sheikh Khalifa Bin Zayed Street Burjuman, Dubai, UAE (Burjuman Metro Exit – one)
Advert details
Advert ID
150817
Displayed
88
Added
2020-05-14 21:04:49
Expires
never expire
Category
Academy
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